1.In Case of Emergency
(1) Contact Numbers
In case of crime or traffic accident: Call the Police Station (Call 110)
In case of fire, serious injury, or sudden illness: Call the Fire Department (Call 119)

(2) How to make an emergency call from a public telephone (Emergency calls are free of charge)
‡@ Pick up the receiver and press the emergency button.*If there is no emergency button, skip ‡@ .
‡A Press g119h or g110h
‡B Explain your emergency situation (e.g. crime, fire, traffic accident)
‡C Tell them your name, address or place where you are, and a building or landmark near you.

(3) Call an ambulance
Although the ambulance is a 24-hour free service, you will incur medical costs. While you are waiting for ambulance, please prepare your insurance card, residence card and cash.
The ambulance will come with a red rotating light and sound a siren. When you hear the siren, please go outside and wave your hands to an ambulance.
The ambulance can be used only in case of emergency. Please go to the nearby hospital by public transportation or taxi, when you are not seriously injured.

(4) If you are involved in an emergency situation, please report to the International Students Section and academic advisor as soon as possible. At night or on holidays, please contact the university guardroom.
International Students Section of International Division TEL: 0742-20-3240
University Guardroom@TEL: 0742-20-3214
2.Fire
Many housing in Japan consists of a combustible material. You should always pay close attention to the fire prevention.
Please make sure to switch off the heating apparatus or gas when you go out or while you are sleeping. In case you find a fire or a fire is started by accident, call 119 (the Fire department), alert your neighbors and ask for help to extinguish the fire.
The extinction in the early stages is very important, but please evacuate immediately before a fire reached to the ceilings. Please secure your way while you are trying to put out a fire. Make sure to use a fire extinguisher, especially when trying to put out a fire on an oiled pan in the kitchen.
Also, when smoke is generated, please cover your mouth with a wet clothe, and keep your head down when you evacuate.
3.Earthquake
Japan is a country with frequent earthquakes. To reduce damage, it is very important to have daily preparations.

(1) Preparation for the earthquake
‡@ It is recommended to place large furniture (e.g. a wardrobe and a bookshelf) secured to a wall. Make sure you do not have things stored in high places.
‡A Install a fire extinguisher or check where it is equipped.
‡B Prepare for the valuables to take out in an emergency situation. Especially keep your passport, residence card and insurance card within reach.
‡C Participate in a local fire drill, and make sure to check fire prevention measures with your neighbors.

(2) When an earthquake occurs
‡@ Go under a table or desk to secure a safe space.
‡A Open a window or door to secure an exit. Do not panic and rush outside as you may sustain an injury by falling objects or flying glass.
‡B Turn off a main gas valve, and unplug electric appliances.
‡C When a fire breaks out, try to put out by using a fire extinguisher.
‡D Donft get close to highly collapsible things outside such as brick wall or entrance gate.
‡E Make sure to receive correct information by TV or radio.
4.Electricity E Water E Gas
In general, utilities (electricity, water and gas) are not included in rent. You have to apply for them accordignly.
The voltage in Nara, located in the Kansai area, is 100V, and the frequency is 60Hz. Electricity in eastern Japan (from Fujikawa, Shizuoka Prefecture) uses a frequency of 50Hz. Please note this difference.
City gas is not supplied in some areas in Nara City, where people use propane gas. Gas appliances vary depending on the types of gas. You should check which type of appliance would work at a gas company or related stores.
Contact information for each utility service is as follows.
When you start or stop using electricity in the apartment, you should contact each service company beforehand.

Electricity: Kansai Electric Power Co., Nara branchiTEL:0800-777-8810j ¦Other companies are also available.
Water: Nara City Enterprise BureauiTEL:0742-34-5200j
Gas: Osaka Gas Co., Customerfs Center, Living division, Hokubu (North) Office iTEL:0120-5-94817j
5.Payments for Utility Bills
The followings are the payment methods and other notices regarding utility bills.

(1) Automatic Transfer
Payments are withdrawn on a designated day from your savings account (bank account or postal savings). To complete the necessary procedures, ask a teller at a bank or a post office.

(2) Direct Payment
You make payments at the branch office of public-service companies, banks, or post offices.

(3) Payment after the due date
You have to pay bills directly at the branch office of public-service companies.

(4) When moving house
You make payments on your moving day. In such cases, make sure to contact service companies in advance. When you move house in Japan, you can ask them to forward the final bill to your new address, or to arrange for the money transfer. Please contact them for details.
6.Telephone
(1) Cellular Phones
We recommend you to check plans and call charges at several telephone companies before you sign a contract.
Make sure to bring an ID (your passport, residence card or Student ID Card) when you make a contract.

(2) Public Phones
In Japan, you can find public phones in downtown areas.
To use a public phone, insert 10-yen or 100-yen coins or a telephone card. You need to check which coins are accepted when you use a public phone.
You can make international calls from public phones with gINTERNATIONAL TELEPHONEh sign.
7.Postal Service
(1) Receiving Mail
You need to tell your family or friends that they should send mails directly to you.
If you want them to send any mails to the university, you need to consult the International Students Section beforehand.

(2) Sending Mails or Parcels
Letters, parcels and cash can be sent by mail.
Letters are put into a mailbox, and you need to go to a post office to send a parcel or cash.
When you write an address in English, you should write it in a legible way.
Parcels can be also sent by home delivery service. This service is provided at the Co-op (in University Union) and convenience stores with a home delivery company sign.

*When sending letters or goods overseas
From 1st January 2021, it has become obligatory to transmit data, such as the senderfs name and address and names of the contents, to the destination postal service in advance converted into an electronic format called Electronic Advance Data (EAD).
If you use a handwritten label, your postal item may be delayed in customs clearance or returned to you by a decision of the destination customs authority.
Please use the gInternational Mail My Page Serviceh to send EMS, international parcels or small packets. For more detailed information, please refer to the following website:
https://www.post.japanpost.jp/int/ead/index.html (Japanese)
https://www.post.japanpost.jp/int/ead/index_en.html (English)
8.Post Office
Post offices have gJPh sign in Japan.
Post offices deal with mail delivery service, postal savings, insurance and payment for utility bills. You can find several post offices around Nara Womenfs University, including Nara Central Post Office, Higashimuki Post Office and Houren Post Office.
In principle, they are open from 9 am to 5 pm (4 pm for banking and insurance), Monday through Friday.
Nara Central Post Office extends their hours of operation and available on Saturday, Sunday and holidays. The operation hours and services they offer can be found on their website.
If your address changes by moving house, mails or other items sent to you can be forwarded to your new address. To use this service, you need to submit a notice of your new address to the nearest post office. The new address should be in Japan and the service is available for one year from the date of your application.
Postage for mail varies depending on type, size and weight. You can check post officefs website or ask staff at the post office for details.
9.Bank Account
Because in many cases scholarships are paid through a bank transfer, it is recommended to open a savings account as early as possible. To open a savings account, you need to take your ID (residence card, Residence certificate (Juminhyo), passport and Student ID Card) to a bank / a post office. Please note that foreign money that can be exchanged to the Japanese yen vary according to banks.
Also note that it may take a while to open an account at JP Bank for foreign nationals. This is due to the procedure to prevent money laundering and terrorist financing activities.
There are Nanto Bank (central branch), Bank of Mitsubishi UFJ (Nara branch), Sumitomo Mitsui Banking Corporation (Nara branch) and other banks around the university.
Generally, banks are open from 9 a.m. to 3 p.m. and closed on Saturdays, Sundays and national holidays. ATM service is available after office hours, Saturdays and Sundays. Please note that an extra fee might be charged for such hours.
10.Garbage Disposal
Household garbage is collected by municipal government. Regarding designated pickup point and scheduled collection days in your area, please ask your neighbors or municipal government.
Garbage is generally classified into burnable garbage, unburnable garbage, recyclable material (glass, tin, aluminum, plastic bottle) and large household garbage. You need to check how to classify garbage and always follow the rules.
As for disposal of large size household electric appliances, you might be required to pay a recycling fee. Please ask an electric appliance shop for advice.
11.TV and Radio
(1) TV
These are major TV channels available in Nara City.

Channel 1 ----- NHK (Japan Broadcasting Corporation)
Channel 2 ----- NHK Educational (Japan Broadcasting Corporation)
Channel 4 ----- Mainichi Television
Channel 6 ----- Asahi Television
Channel 8 ----- Kansai Television
Channel 9 ----- Nara Television
Channel 10 ---- Yomiuri Television

(2) Satellite Broadcasting
Satellite broadcasting can be received by installing a special receiver set, but a fee is required.
You can watch satellite broadcasting programs on TV in the Audiovisual Room of the University Union. Ask the staff at the Student Welfare Section of the Student Support Division for instructions on use.

(3) Bilingual Broadcasting
If you have a TV equipped with a sound multiplex system, you can see news and other programs in English or original languages if they are broadcast bilingually.

(4) Radio
These are main radio stations available in Nara City.

558KHz --- Radio Kansai
666KHz --- NHK 1
828KHz --- NHK 2
1008KHz --- Asahi Broadcasting Radio
1143KHz --- Kyoto Broadcasting Radio
1179KHz --- Mainichi Broadcasting Radio
1314KHz --- Osaka Broadcasting Radio
87.4MHz --- NHK-FM
85.1MHz --- FM Osaka
76.5MHz --- FM CO.CO.LO (multilingual)
80.2MHz --- FM 802
89.4MHz --- ƒ¿-Station
89.9MHz --- Kiss FM
78.4MHz --- Nara FM

If you have any questions, you can ask your academic advisor, tutor, or university staff.