1.In Case of Emergency
(1) Contact Numbers
Crime or traffic accident: Call the Police Station (Call 110)
Fire, serious injury or sudden illness: Call the Fire Department (Call 119)

(2)Ambulance
Although ambulance is a 24-hour free service, you will incur medical costs. Make sure to have your insurance card, residence card and cash ready while you are waiting for ambulance.
An ambulance will come with a red rotating light and a siren. Go outside to make your presence known.
Note that you can ask for an ambulance only in case of an emergency. Please go to the nearby hospital by public transportation or taxi, when you are not seriously injured.

(3)If you are involved in an emergency situation, please report to the International Students Section and academic advisor as soon as possible. At night during on holidays, please contact the university guardroom.
The ambulance can be used only in case of emergency. Please go to the nearby hospital by public transportation or taxi, when you are not seriously injured.
International Students Section of International Division TEL: 0742-20-3240
University Guardroom@TEL: 0742-20-3214
2.Fire
It is always a good idea to have proper fire safety knowledge.
For example, make sure to switch off the heating apparatus or gas tap when you go out or while you are sleeping. Just in case, try to check your evacuation route, where a fire extinguisher is placed and how to use one.

sHow to respond to a firet
Stay calm, and act as follows while securing your own safety:
Alert neighbors
EShout out gFire!h to people nearby and call 119 as soon as possible.
Put out a fire if possible
ETry to put out a fire if it is in the early stage.
EOtherwise, evacuate before a fire reaches to the ceiling.
Evacuate as fast as you can!
EMake sure to cover your mouth and nose with a wet cloth in a low posture.
3.Earthquake
Japan is a country where earthquakes are a regular occurrence so that you should make a mental note of the followings:

(1) Prepare for an earthquake:
‡@ Place large/tall furniture (e.g. bookshelf) secured to a wall, and do not store large/heavy things on a higher place.
‡A Have a fire extinguisher at your home if possible, or know where one is placed if you live in a dormitory.
‡B Prepare your emergency goods(e.g. passport, residence card and insurance card) in a backpack in advance and be ready to grab it at any time.
‡C Join a local fire drill.

(2) When an earthquake occurs:
‡@ Go under a table or a desk to secure a space.
‡A Open a window or a door to secure an exit route for prompt evacuation. Stay calm and do not panic to rush outside as you may sustain an injury by falling objects.
‡B Turn off a main gas valve, and unplug electric appliances.
‡C In case of fire, try to put out by a fire extinguisher.
‡D Do not go near stone/ brick walls, gateposts, or very high buildings.
‡E Try to get yourself updated with the latest news from reliable source.
4.Utilities
Utilities (electricity, gas and water) are usually not included in rent, and you need to sign a contract with them by yourself.
œElectricity
Note that the voltage is 100V and the frequency is 60Hz in Nara (in Kansai region). Make sure to purchase appropriate electric appliances.
œGas
Make sure to find appropriate gas appliances for your area. If you are unsure, seek advice from your gas upplier.
Contact information for utility companies are as follows:
When you move house, make sure to contact utility companies prior to your move-in/move-out.

Kansai Electric Power Co., Nara brarch iTEL:0800-777-8810j ¦Other companies are also available.
Water: Nara City Enterprise BureauiTEL:0742-34-5200j
Gas: Osaka Gas Co., Customerfs Center, Living division, Hokubu (North) Office iTEL:0120-5-94817j
*Other companies are also available.
5.Payments for Utility Bills
The followings are the payment methods for utility bills.

(1)Automatic Transfer
Payments are withdrawn on a designated day from your account. For procedures, ask a teller at a bank or a post office.

(2)Direct Payment
You make payments at the branch office of your utility company, at banks or at a post office.

(3)Overdue bills
You need to pay overdue bills directly at the branch office of your utility company.

(4)When moving house
You can make payments on your moving day. Make sure to contact your utility companies in advance. When you move house in Japan, you can ask them to forward a final bill to your new address. Please contact them for details.
6.Telephone
(1) Cellular Phones
We recommend you to check plans and call charges at several telephone companies before you sign a contract.
Make sure to bring an ID (your passport, residence card or Student ID Card) when you make a contract.

(2) Public Phones
You may find public phones in downtown areas.
Prepare 10 yen, 100 yen or a telephone card with you.
You can make international calls from public phones with gINTERNATIONAL TELEPHONEh sign.
NWU has a public phone on the 1st floor at University Union.
7.Postal Service
(1) Receiving Mail
Please note that your family or friends should send mails directly to you.
If you want to receive any mails at the university, you need to consult the International Students Section beforehand.

(2) Sending Mails or Parcels
You can send letters, parcels or cash by post.
For details, ask the staff at a post office.
You can also send parcels by home delivery service. You can use this service at the Co-op (in University Union) and convenience stores with a home delivery company sign.

*Sending letters or goods overseas
Please use the gInternational Mail My Page Serviceh to send EMS, international parcels or small packets.
For more detailed information, please refer to the following websites:
https://www.post.japanpost.jp/int/ead/index.html (Japanese)
https://www.post.japanpost.jp/int/ead/index_en.html (English)
8.Post Office
Post office gives many services such as mail delivery service, savings, insurance and utility payments.
œOpening hours:
9:00 to 17:00 (for most services on weekdays)
9:00 to 16:00 (for savings and insurance on weekdays)
NB: Check their website for opening hours and services, as they may vary in branch

You can find a few post offices around NWU, such as Nara Higashimuki Post Office (TEL:0742-26-3904) which is the closest one, Nara Central Post Office or Horen Post Office.
When you move house, submit the change of address notification to the nearest post office. They will forward your mail to your new address for one year for free as long as itfs in Japan.
9.Bank Account
Because in many cases scholarships are paid through a bank transfer, it is recommended to open a savings account as early as possible. To open a savings account, you need to take your ID (residence card, Residence certificate (Juminhyo), passport and Student ID Card) to a bank / a post office. Please note that foreign money that can be exchanged to the Japanese yen vary according to banks.
Also note that it may take a while to open an account at JP Bank for foreign nationals. This is due to the procedure to prevent money laundering and terrorist financing activities.
There are Nanto Bank (central branch), Bank of Mitsubishi UFJ (Nara branch), Sumitomo Mitsui Banking Corporation (Nara branch) and other banks around the university.
Generally, banks are open from 9 a.m. to 3 p.m. and closed on Saturdays, Sundays and national holidays. ATM service is available after office hours, Saturdays and Sundays. Please note that an extra fee might be charged for such hours.
10.Garbage
You must follow the basic rules for sorting and disposal of garbage accordingly.
Generally, they should be sorted out by their types: burnable, non-burnable, recyclable and oversized ones.
Collection days for each type differs. Check the schedule, or ask your neighbors if you are unsure.
For disposal of unused large size household electric appliances, you may have to pay for recycle service fee. Ask an electric appliance shop if you are at all unsure.
11.TV and Radio
(1) TV
These are major TV channels available in Nara City.

Channel 1 ----- NHK (Japan Broadcasting Corporation)
Channel 2 ----- NHK Educational (Japan Broadcasting Corporation)
Channel 4 ----- Mainichi Television
Channel 6 ----- Asahi Television
Channel 8 ----- Kansai Television
Channel 9 ----- Nara Television
Channel 10 ---- Yomiuri Television

(2) Satellite Broadcasting
Satellite broadcasting can be received by installing a special receiver set, but a fee is required.
You can watch satellite broadcasting programs on TV in the Audiovisual Room of the University Union. Ask the staff at the Student Welfare Section of the Student Support Division for instructions on use.

(3) Bilingual Broadcasting
If you have a TV equipped with a sound multiplex system, you can see news and other programs in English or original languages if they are broadcast bilingually.

(4) Radio
These are main radio stations available in Nara City.

558KHz --- Radio Kansai
666KHz --- NHK 1
828KHz --- NHK 2
1008KHz --- Asahi Broadcasting Radio
1143KHz --- Kyoto Broadcasting Radio
1179KHz --- Mainichi Broadcasting Radio
1314KHz --- Osaka Broadcasting Radio
87.4MHz --- NHK-FM
85.1MHz --- FM Osaka
76.5MHz --- FM CO.CO.LO (multilingual)
80.2MHz --- FM 802
89.4MHz --- ƒ¿-Station
89.9MHz --- Kiss FM
78.4MHz --- Nara FM

If you have any questions, you can ask your academic advisor, tutor, or university staff.